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Returns & Refunds Policy
Last Updated: August 27, 2026
At Spy It, Seek It, Spot It (3si), a brand of KW Publishing, LLC, we want you to understand exactly how returns, refunds, replacements, and product issues are handled.
Because 3si products are sold through different platforms, the applicable process depends on where your purchase was made.
Where to Get Help: At a Glance
Physical Products (Printify)
Physical 3si merchandise is produced to order through Printify and its fulfillment network.
Because these products are made specifically in response to an order, returns and exchanges are generally not available simply because a customer changed their mind, ordered the wrong size or color, or no longer wants the product.
Damaged or Defective Products
If your Printify product arrives damaged or has a qualifying manufacturing or production defect, Printify provides a resolution process.
Printify currently requires qualifying issues to be reported within 30 days of delivery and may require clear photographic evidence. Depending on the circumstances, the resolution may include a replacement/reprint or refund. Damaged products generally do not need to be returned.
Please follow the issue-reporting instructions associated with your order.
Wrong Size, Color, Design, or Customer Selection
Because our physical products are made to order, Printify does not generally provide returns or exchanges when a customer selects the wrong size, color, or product, or simply changes their mind.
Please carefully review product descriptions, measurements, images, and options before completing your purchase.
Print Books (Amazon)
3si books purchased through Amazon are subject to Amazon's applicable return, refund, replacement, and customer-service policies.
Amazon currently states that most eligible items can be returned within 30 days of delivery, although exceptions apply depending on the product. Customers should check the return eligibility shown for their specific order.
For a book purchased through Amazon, please begin with Your Orders in your Amazon account or Amazon Customer Service.
3si does not process Amazon orders directly.
Digital Products (Lemon Squeezy)
Paid digital products sold by 3si are delivered through Lemon Squeezy.
Digital products are final sale and are not eligible for refunds from 3si solely because a customer changes their mind, no longer wants the product, or is dissatisfied with the purchase.
By purchasing a digital product, you acknowledge that the product is delivered electronically and that you are purchasing digital content rather than a physical item.
Where applicable, the Lemon Squeezy checkout and buyer terms provide additional information regarding digital content and refunds.
Lemon Squeezy's current buyer terms state that when immediately available digital content is acquired, the buyer consents to immediate performance and may lose a statutory withdrawal right once delivery/download has begun, subject to applicable law.
Lemon Squeezy allows sellers to establish their own refund policies, but reserves the right to issue refunds in certain circumstances, including within 60 days to prevent chargebacks.
Nothing in this policy limits a customer's rights under applicable law.
Digital Download or Access Problems
If you purchased a digital product and cannot access or download it, please first use the support resources provided by Lemon Squeezy.
Lemon Squeezy provides digital-product delivery through its checkout and receipt system.
If Lemon Squeezy is unable to resolve a technical access problem, you may contact 3si through our website's Contact form.
Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact Lemon Squeezy as soon as possible.
Any refund or adjustment will be subject to the applicable platform policies and circumstances.
When to Contact 3si
Our Contact Form is intended for issues that cannot reasonably be resolved through the platform responsible for the transaction or fulfillment.
For example:
A Printify order issue that cannot be resolved through the applicable Printify process
A digital-product access issue that Lemon Squeezy cannot resolve
A question about a 3si product that is not addressed by the applicable platform
A website-related problem
A question about which support process applies to your purchase
When contacting us, please provide your name, order information if available, product name, purchase date, and a description of the issue as well as any proof of contact or responses received from the third-party vendors.
Policy Changes
We may update this policy as our products, fulfillment providers, sales channels, or applicable requirements change.
The current version of this policy will always be posted on this page.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
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