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Shipping Policy
Last Updated: August 27, 2026
Thank you for shopping with Spy It, Seek It, Spot It (3si), a brand of KW Publishing, LLC.
3si offers children's activity books, puzzles, posters, placemats, tote bags, digital activities, and other screen-free products.
Because our products are sold and fulfilled through different platforms, shipping and delivery procedures depend on the type of product purchased.
Physical 3si Merchandise
Physical 3si merchandise—including posters, puzzles, placemats, tote bags, and other print-on-demand products—is produced and fulfilled through Printify and its network of print providers and fulfillment partners.
These products are made to order. This means that your product is generally produced after your order is placed rather than being stored in a 3si warehouse.
Production and shipping times vary by product, destination, production location, shipping method, carrier, holidays, and other circumstances.
The estimated production and delivery information presented during the purchase process is the best available estimate for your order.
Once your order has shipped, tracking information may be provided through the applicable order or fulfillment system.
Printify Shipping Issues
If you experience a problem with a Printify-fulfilled order, please first follow the support or issue-resolution instructions associated with your order.
Printify's current policy provides a process for qualifying damaged products and manufacturing errors. Qualifying issues generally must be reported within 30 days of delivery and may require photographic evidence.
For complete information about Printify's current policies, please visit: Printify Help Center
Books Purchased Through Amazon
3si books currently sold through Amazon are subject to Amazon's applicable order, shipping, delivery, return, refund, replacement, and customer-service policies.
For an Amazon purchase, please use the order information in your Amazon account and Amazon's customer-service system for assistance: Amazon Customer Service
Digital Products
Paid digital products sold by 3si are delivered electronically through Lemon Squeezy.
Digital products are not physically shipped.
After completing a purchase, customers receive access to their digital product through the Lemon Squeezy purchase and delivery process. Lemon Squeezy supports digital downloads and provides customers with access to purchased content through its checkout and receipt system.
If you experience a problem accessing a digital purchase, please first use the support resources associated with your Lemon Squeezy purchase: Lemon Squeezy Help Center
Delays & Delivery Problems
Shipping estimates are not guarantees.
Delays may occasionally occur because of carrier issues, weather, holidays, production delays, incorrect or incomplete shipping information, customs requirements, or circumstances outside our control.
If tracking indicates that a package has been delivered but you cannot locate it, or if a package is delayed, lost, or returned to the sender, please first use the applicable platform's order-support process.
Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
Orders sent to an incorrect or incomplete address may have limited replacement or refund options depending on the fulfillment provider and circumstances.
If you notice an address error immediately after placing an order, contact the applicable platform as quickly as possible. We cannot guarantee that an order can be changed or canceled once processing or production has begun.
If Your Issue Is Still Not Resolved
If your shipping, delivery, or any other issue cannot be resolved through the platform responsible for your order, please use the Contact form on the 3si website.
Please include your name, order information and number, product name, and a description of the issue, including any attempts you made to contact the responsible platform and any responses you received, so we can determine the appropriate next step.
Related policies:
Returns & Refunds Policy
Contact
FAQ